New updates will be added at the end of this story …….
The original story (published July 8, 2021) follows:
Fast and accessible home internet along with the drop in prices for content streaming platforms, which is being driven by competition, has made it beneficial for many users to get into the whole content streaming craze.
Netflix, Hulu, and Prime Video are just some of the most popular services we have today – services that host some of the best content, whether original or otherwise.
These services are often available on a variety of platforms, and HBO Max is available on almost any smart device, provided you are in a supported region.
Now it turns out that some of the users of HBO Max are having problems with the streaming app on their Samsung Smart TVs.
What’s wrong with @hbomax?
I keep getting these screens on my TV but nothing happens when I click on them. It just goes in circles. The iPhone app works fine. This is just television.
Can I get a little help, please? pic.twitter.com/vZqFmrkbG3
– Salts life (@GHOST_LETTERS) July 7, 2021
According to the users concerned, after the recent update of the HBO Max app for Samsung Smart TV, the app won’t load directly or the TVs won’t update the app at all.
The HBOMax app worked great until tonight when I tried to run it on my (Samsung) TV as always. I got an on-screen message that it was time to download the latest app update for HBOMax and that I would like it. I had no choice but to hit the “Download” button for this latest biggest HBOMax app update. The update could not be completed because there was not enough space. My TV is only 3 years old, a Samsung Smart TV.
@hbomax My Samsung TV doesn’t want to download the new app !! Why.
@hbomax Your subpar app won’t load on my Samsung TV after today’s update anyway.
The user complaints suggest that said recent update to the HBO Max app for the Samsung Smart TV is to blame for this issue.
These affected users are even more frustrated by the fact that this new update appears to be mandatory as there is no way to skip this version.
This is ridiculous – I had HBOMax working until your forced update that didn’t work. Do I have to buy a new TV now just to have enough memory for HBOMax? If I’m not alone with this, many TV owners are suddenly excluded from using HBOMax and many subscriptions are canceled.
At the time of writing, neither Samsung nor HBO Max have officially recognized this issue. However, the official HBO Max Twitter handle has responded to affected users asking them to provide more information on the matter.
Hello, thank you for contacting us. We understand you are having trouble downloading the # HBOMax app on your Samsung TV and we are happy to help. To help you better, please send us a DM with your Samsung TV model number. Many Thanks.
We will keep an eye on this development and update it as we receive more information. So stay up to date on PiunikaWeb.
Update 1 (July 10th)
HBO Max support is on propose affected users to either update the app or try a fresh install.
thank you for bringing this to our attention. If you get a message asking you to update the app but pressing the button doesn’t update, we recommend that you uninstall and reinstall the app. When reinstalling it should be the latest version.
NOTE: We have this and many more Samsung stories in our dedicated Samsung section.
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